Thank you for visiting frostbloommm.com! We are committed to providing customers with a satisfactory shopping experience. If you are not satisfied with the women’s shoes you purchased, we provide a flexible refund policy. Please read the refund terms below carefully:

I. Refund Application
Application Time Limit: If you are not satisfied with the purchased goods, please submit a refund application within 7 days after receiving the goods. After this time limit, the goods will be deemed accepted and no refund can be processed.

Application Channel: Please submit a refund application through our customer service email or online customer service system, and provide the order number, product photos and refund reason.

II. Refund Conditions
Product Status: The goods for which a refund is applied must be in a new and unused state, with original packaging, labels and all accessories. Any resold goods will not be refunded.

III. Refund Process
Application Review: After receiving the refund application, we will review it within 2 working days and inform you of the review results by email.

Returning Items: Once your application is approved, please return the items to the following address:

Address: 3411 Spring Meadow Ln, Flower Mound, TX 75028
Please ensure that you use a traceable shipping method when returning the items and keep the shipping receipt.
Refund Processing: After receiving the returned items, we will process the refund within 2 business days. The refund will be returned to your payment account.

IV. Shipping Fees

Refund Amount: The refund amount will be deducted from the relevant shipping fees (if applicable) and will be processed through your original payment method.

V. Refund Notes
Refund Time: After the refund is processed, the specific arrival time will depend on your payment method, usually within 2 business days. However, please note that there may be delays due to factors such as bank processing.

Contact Customer Service: If you encounter any problems during the refund process, please feel free to contact your customer service team, we will serve you wholeheartedly.

Thank you for choosing frostbloommm.com, we hope you have a pleasant shopping experience. If you have any other questions or suggestions, please feel free to contact us!